Refund & Returns Policy – color-jam.com

Our approach

Color Jam pieces are made to order, so our returns policy differs from a mass-market retailer. We want you to be happy with your purchase — please talk to us before or after delivery and we will do what we reasonably can.

Damaged or faulty on arrival

Inspect your delivery on arrival. If anything is damaged or faulty, tell us within 48 hours with photographs. We will repair, replace or refund the affected piece at no cost to you, including collection.

Change of mind

Because pieces are produced to your chosen specification, we cannot generally accept returns for change of mind. If you contact us before production begins you may cancel and we will refund your deposit in full.

Where a piece is in stock and unused, we may accept a return within 14 days of delivery. The piece must be in original condition and packaging. A collection charge and a restocking fee may apply, and these will be confirmed in writing before collection.

Custom and bespoke pieces

Commissions made to your own dimensions, materials or finishes cannot be returned or refunded once production starts, as they cannot be resold.

Deposits

The 70% deposit is fully refundable until production begins. After that it is non-refundable, because materials have been committed and work has started on your piece.

How refunds are paid

Approved refunds are issued to the original payment method within 14 working days of us agreeing the refund or receiving the returned piece, whichever is later.